Relationship Manager at Tezza Business Solutions Ltd

Objectives

• The Relationship Manager will be responsible for managing the relationship with Tezza stakeholders.
• On the one hand, the incumbent of this role will be meeting with clients, educating and informing them about our products and services, and guiding them to make the best decisions.
• On the other hand, he/she will interact with our Tezza consultants, ensuring that they have the right understanding of their projects and work to meet the demands of the clients.
• This role will also play a key part in generating new businesses by identifying opportunities for potential sales.

Responsibilities

• Understand the problems and challenges of clients and identify ways the business can better address those needs
• Maintain good relationships with clients/ stakeholders to ensure that Tezza as a business maximizes established relationships and builds more value through those relationships
• Identify key contacts at potential client companies to establish and foster relationships
• Participate in one-on-one meetings with clients to explain products and services to guide their choices
• Review Tezza’s practices to ensure clients get maximum satisfaction from their business relationship with us.
• Grow the business by identifying new sales and business development opportunities and cascading the information to the sales team.
• Seek opportunities to cross-sell or upsell to existing clients
• Monitor and assess the activities of Tezza competitors to proactively satisfy and retain our clients
• Provide excellent service to maintain a positive reputation for the business
• Act as the first point of contact to resolve any and all client complaints promptly and professionally
• Set revenue targets and develop and execute a strategy to meet them
• Foster relationships with Tezza Consultants placed at clients’ sites to ensure adept understanding of their projects and efficiency in carrying out their work.
• Work with Tezza internal departments (back office staff) to ensure company meets client expectations.

Person Specification

• Bachelor's Degree in any course
• 5 - 7 years proven experience as a Relationship Manager, Business Analyst or related roles
• At least 3 years experience in financial services
• Problem-solving and conflict resolution capabilities
• Strategic thinker
• Adept at business generation
• Willingness to develop an in-depth understanding of the business and related services
• A good understanding of banking procedures and regulations
• Adept knowledge of customer relationship management practices
• Ability to build, foster, and maintain positive professional relationships
• Proficiency in technical sales
• Devotion to high-quality customer service
• Excellent interpersonal communication skills
• Keen analytical and research abilities
• Outgoing and customer-oriented attitude.