Relationship Manager at Scalein

Responsibilities
The role entails:

• Relationship management and maintaining close rapport between the company and its clients.
• Analyze risks and develop solutions for clients’ needs as well as collate, sort, process, and interpret any request relating to life and non-life business & Operations.
• Prompt service delivery that supports great customer experiences and operational efficiency towards market leadership and is a key advocate of employee optimization.

These objectives will be achieved through effective:

• Managing the business relationship with various brokers/ customers and partners through the Relationship Officers.
• Increase premium Income from various brokers/ customers/ partners on our General Business, Group Life, and Group Deposit Administration
• Pitch pack/ proposal document for the target client/ client segment for New business acquisition
• Ensure 100% renewal of Existing General Business, Group Life and Group Deposits Schemes
• Follow-up of outstanding Credit Notes and pending premium reconciliation with Brokers/Clients/Partners
• Drive growth through increased focus on SMEs and smaller corporates while effectively managing the public sector portfolio
• Increase policy count from various brokers/ customers/ partners
• Acquiring retaining & building a long-term relationship with a targeted audience
• Increase General Business/Life database thereby guaranteeing huge prospects optimizing growth & profitability
• Proactive review of achievable & competitive activities in the market
• Maintaining persistent follow-up plans to ensure continuity of patronage.

Requirements

• Bachelor's Degree or equivalent from a recognized University (Business Related preferred)
• 3+ years’ commercial experience in the insurance sector.
• Exposure to digital business models like e-commerce, B2B, and B2C marketplaces is desirable.
• Must have hands-on Sales and practical experience in relationship management in a corporate organization
• Strong experience in consumer-facing product management and design thinking
• Demonstrated actual practice in providing practical solutions to people's problems
• A proven knowledge of all aspects of Life Business and the ability to engage and build meaningful relationships.