Relationship Manager at Reposebay Human Resources Limited

Responsibilities

• Ensure that the office ambiance is maintained to receive clients.
• Drive strategic partnerships; from conceptualization to engaging partners especially informally.
• Receive clients in a polite and friendly manner at all times in order to support the achievement of the highest standards of customer service within the organization.
• Manage the company’s online image and identity.
• Manage the company’s social media platforms and ensure regular content and engagement
• Prepare regular content and manage the company’s website blog sessions.
• As the front desk officer, responding to email and phone inquiries.
• Ascertain customers’ wants or needs and recommend, select and offer help in order to meet their needs and desires.
• Manage client relationships in accordance with the organization's policies.

KPIs

• Customer service measures.
• Increase in social media followers and engagements
• Number of blog posts and readership with engagements
• Direct customer feedback.
• Condition of displays and ambience.
• Social feedback
• Social Engagement

Qualifications

• A B.Sc in Management or relevant experience in this field.
• A Certification in Finance or Management is a plus.
• At least 2 years work experience.
• Must be living on the Island.