Relationship Manager, Private Banking at Global Profilers

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Relationship Manager (Private Banking) for one of our clients in the banking sector

KEY RESPONSIBILITIES AND DUTIES

• Solid knowledge of Information Technology processes including system development life cycle; change management; network controls 
• Excellent communication, report writing, presentation and interpersonal skills. 
• Excellent communication, report writing, presentation and interpersonal skills. 
• Possess personal qualities of integrity, credibility, and commitment to corporate mission. 
• Problem solving ability and ability to work well under pressure. 
• High sense of responsibility, accountability and dependability 
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, and is action oriented. 
• In-depth knowledge of security systems, information risk, principles and policies, and their application/

EDUCATION AND WORK EXPERIENCE

• Bachelor’s Degree in Business Administration or any related field
• Minimum of 7 years  relationship management experience in banking sector

SKILLS AND COMPETENCIES

• Ability to build and maintain clients and relationship
• Excellent communication and interpersonal skills
• Account management expertise
• Leadership and team management skills
• Customer management and negotiation skills
• Ability to recognize and exploit business opportunities
• Strong analytical skills
• Good conflict resolution and problem solving skills
• High level of communication and interpersonal skills
• Proficiency in Microsoft office
• Strong presentation skills
• Business environment analysis
• Client investment suitability
• Credit assessment
• Customer acceptance and onboarding
• Customer acquisition management

KEY PERFORMANCE INDICATOR

• Banking efficiency ratio
• Lifetime customer value
• Lifetime customer value (LTV) to customer acquisition cost (CAC) ratio
• Net promoter score
• Customer churn rate
• Customer satisfaction rate
• Return on investment

SALARY: Negotiable