Relationship Manager (DM) at MacTay Consulting

Objective

• To give leadership and direction required to ensure that customer relationships are developed and maintained by providing excellent financial products and services that add value to the customer while minimizing costs and risk to the bank

Key Responsibilities

• Draw up work schedules for identifying and marketing prospective customers
• Maintain good public relations with current and prospective customers
• Plan and report on Marketing calls for the unit
• Structure credit facilities to address customers needs and prepare/review credit proposals with the Group Head
• Monitor and ensure customers’ compliance with credit agreements
• Present to and defend proposals before the Credit Committee
• Provide on-the job training for Account Officers
• Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
• Monitor the unit’s performance against monthly/quarterly/annual plans
• Prepare the Team’s annual budget for consolidation and incorporation into the Group budget by the Group Head
• Prepare and present the Unit’s Monthly Profitability Report (MPR) to the Group
• Appraise supervised Account Officer(s)
• Achieve self PCE and annual performance targets
• Prepare periodic reports for Regional Head
• Perform other duties as may be assigned by the Regional Head

Key Performance Indicators

• Market share
• Customer retention
• Business volume growth rate:
• Deposits, loans & fees
• Revenue growth
• Non-performing loans ratio
• Direct costs
• Customer satisfaction levels

Requirements

• First Degree in any discipline. Relevant Masters’ degree will be an advantage
• A recognized professional certification will be an added advantage
• Minimum of 5 years experience in a bank , 2-3 years of which should have been in a team lead position

Required Knowledge, Skills and Abilities:

• Excellent Oral & Written communication skills
• Computer skill
• Credit/Marketing skill
• Excellent financial analysis / interpretation skills
• Presentation Skill / Problem solving capabilities

Supervisory skills:

• General managerial/ administration
• Team building / conflict management
• Coaching
• Leadership / Influencing
• Organization and coordination skills
• People Skills

Generic Skills:

• Strategic orientation
• Entrepreneurship/ taking ownership
• Self-Management
• Interpersonal Skills