Relationship Manager (Assistant General Manager) at Michael Stevens Consulting

Job Objective

• To establish and maintain positive customer relationships towards the growth revenue for the bank.

Duties & Responsibilities

• Overall responsibility for implementing and driving the sales strategy for the bank
• Responsible for directly meeting the business annual revenues target for the assigned portfolio
• Develop and manage the sales pipeline for the assigned portfolio.
• Acquisition of new business through aggressive marketing.
• Cross functional liaison and co-ordination, interacting with colleagues within the corporate bank and other Units including operations, markets, transaction services and compliance among others
• Ensure consistent customer satisfaction through regular calling and feedback to the Wholesale Bank Head
• Responsible for credit presentations and seeking credit approvals for the assigned portfolio.
• Enhancing customer loyalty to ensure retention of clients.
• Maintain high control & ethical standards.
• Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
• Implement marketing strategies / programs laid out by the bank to boost business development.
• Listen to customer requirements and present solutions to make a sale.
• Perform other related duties as assigned by the Divisional Head.

Qualifications / Experience

• Bachelor's Degree any field
• Credit Experience- both credit presentation and credit analysis
• Client interfacing working experience and a good understanding of banking operations and banking products.
• Minimum of 17 years Relationship Management working experience preferably in the commercial banking space.

Knowledge:

• Good Knowledge of the various Industries and customers businesses
• Good Knowledge of the products and services of the bank
• Knowledge of Finance, Accounting and Economics
• Business development and acquisition
• Banking Operations, Policies, and Procedures.
• Excellent knowledge of Selling / Marketing
• Knowledge of current business trends and CBN Regulatory laws.

Skills / Competencies:

• Ability to evaluate needs of customers, and determine what products or services would best serve those needs
• Excellent communication skills – oral and written.
• Must be strong, tenacious and persuasive.
• Strong selling / marketing skills
• Must be self-driven, and have a passion for Marketing.
• Good relationship management skills
• Confident and possess excellent networking skills.
• Process oriented – good planning & organization skills
• Confident
• Team Player – Ability to integrate easily with peers, staff and seniors
• Self-starter, with proven ability to deliver on stretch goals
• Ability to multi-task
• Analytical Skills.