Relationship Management Officer at Alan & Grant

Industry: Financial Services

Roles & Responsibilities
Sales management:

• Execute branch sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross-selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Conducts daily meetings with the sales team (RMO and MA) and carry out reviews on the previous day and jointly plan for the week ahead.
• Manages and maintains current business relationships and seek new accounts through sales
• Engage in business development activities and solicitation of new business; be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement, and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks/losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to fraud.
• Discuss loan terms and conditions, and conduct collateral risk analysis to ensure compliance with the bank's policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing an accurate assessment
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customers and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase the profitability of the branch.

Customer service:

• Delivers and maintains customer service standards at all times, for improved service delivery.

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive Safety and Well-being culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s Values while adhering to all corporate HR policies

Requirements

• B.Sc in Banking and Finance, Business Administration, Digital Marketing or any other related field.
• 3-5 years of work experience in Commercial/Retail Business at any reputable bank or financial institution.