Relationship Executive at UNOCASA Limited

Job Description

• Our client is operating a warehouse and needs a competent Relationship executive. The Relationship executive will be the company’s point of contact with the customer and need to have a deep understanding of the company’s value propositions from end to end.
• They implement agreed strategies to attract, manage and keep customers. They will onboard customers and be the first responders ensuring they prevent and/or resolve all customer challenges.

Responsibilities

• Building and maintaining strong relationships with prospective and existing clients
• Onboarding clients
• Keeping customers updated on the latest products to increase sales.
• Maintaining a deep knowledge of company products and services.
• Researching and pursuing new business opportunities.
• Identifying clients' needs and requirements and proposing suitable solutions.
• Providing clients with comprehensive product/service consultations and guiding their decision-making process.
• Upselling and cross-selling products/services to clients.
• Resolving complaints and issues efficiently and in a timely manner.
• Meeting sales/revenue targets
• Ensuring client satisfaction.
• Update clients’ information and database.

KPI:

• Client acquisition and retention
• Increase in sales quotas
• Upsell Rate
• Sales Cycle Duration
• Significant improvement in the quality of relationships with customers
• Customer Acquisition Cost
• Revenue generated by email marketing campaigns
• Customer Lifetime Value (consumer lifecycle value)

Requirements

• Candidates should possess a Bachelor's Degree qualification.
• Ability to build and maintain strong client and business relationships.
• Proficiency in Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Customer-oriented.
• Proactive and self-starter.