Regional / Site Quality Manager at Tek Experts

Requisition ID: 7108
Location: Victoria Island, Lagos (Fully Onsite)
Category: Quality Assurance

Overview

• We’re seeking a Regional / Site Quality Manager with strong organizational and analytical skills. This role is responsible for promoting, developing, and overseeing compliance with the company quality system and service delivery standards. 
• You will ensure compliance with customer requirements by managing quality policies, standards, procedures, programs, and practices while driving continuous improvement at your site.
• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. 
• You will work with some of the biggest and best names in technology.
• Our employee mission is to help you progress in both your career and in life. To create a great experience for you that can translate to customers. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. 
• If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities
This role will:

• Recruit, manage, and develop the quality analyst team.
• Oversee the QA framework, customer, and operational excellence practices at an organizational level.
• Develop and maintain stakeholder relationships to successfully achieve our quality standards and objectives.
• Collaborate with Operations to define quality procedures, drive continuous improvement, and ensure compliance with quality framework policies and procedures.
• Lead customer experience, business process, and organizational development improvements.
• Analyze quality and service KPIs for actionable recommendations.
• Maintain QA audit process, ensure documentation, and manage the log of quality reports.

Qualifications

• Bachelor's Degree in a Technical or Business discipline or equivalent experience with 3+ years’ relevant experience, or a master's degree with 2+ years of experience
• Professional fluency in both written and spoken English
• Green Belt Sigma / PMP certification is preferred.
• Experience in a quality, process, service, or customer experience management function.
• Experience with project leadership, program management, and support delivery
• Proficiency with Excel, Visio, Project, and PowerPoint.
• Experience managing a team of 15 or more in a high volume and fast-paced multicultural environment
• Analysis, data reporting, project development, and coaching experience.