Regional Manager at Konga Online Shopping Limited

JOB SUMMARY

• The Regional Manager for the Logistics Department will oversee and manage logistics operations across a designated region to ensure efficiency, cost-effectiveness, and alignment with organizational goals. The role includes supervising teams, optimizing supply chain activities, managing budgets, and driving performance to achieve exceptional customer satisfaction.

KEY DUTIES

Strategic Leadership

• Develop and implement logistics strategies to achieve operational excellence within the assigned region.
• Identify opportunities for process improvements and cost savings.
• Align regional logistics objectives with the overall organizational goals.

Operational Oversight

• Monitor daily logistics activities, including warehousing, transportation, and inventory management.
• Ensure compliance with regulatory requirements, safety standards, and company policies.
• Optimize route planning, delivery schedules, and freight costs to meet KPIs.

Team Management

• Lead, mentor, and motivate logistics teams across the region.
• Conduct performance evaluations and provide coaching to ensure individual and team success.
• Manage staff to build a high-performing logistics team.

Financial Management

• Prepare and manage the regional logistics budget.
• Monitor and analyze financial performance, ensuring alignment with budgetary goals.
• Develop cost-control measures and track expenses to maximize profitability.

Stakeholder Coordination

• Collaborate with suppliers, vendors, and partners to ensure seamless operations.
• Work closely with other departments (e.g., sales, customer service) to align logistics support with business needs.
• Address and resolve escalated customer issues promptly and effectively.

Reporting and Analysis

• Generate and review reports on key performance metrics such as delivery efficiency, inventory accuracy, and customer satisfaction.
• Utilize data to make informed decisions and recommend improvements.

KNOWLEDGE (include technical knowledge)

• Proven ability to manage multi-site operations and large teams.
• Strong analytical, organizational, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Proficiency in logistics management systems (e.g., SAP, WMS) and MS Office Suite.
• Knowledge of regional logistics regulations and industry trends.

QUALIFICATIONS

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. A Master’s degree is a plus.
• 5+ years of progressive experience in logistics, supply chain, or operations management, with at least 2 years in a leadership role.