Regional Manager at CourierPlus

Locations: Benin-Edo, Kano

Job Description

• Systematically identify and manage all potential customers that cut across the assigned country and market segments.
• Ensure that the revenue and profitability budgets are met and corrective actions taken to erase negative variances.
• Develop and implement business plans for the region
• Manage operational staff of the region to ensure discipline and optimal delivery
• Develop strategies that ensure Courierplus’ services are well positioned in terms of pricing, products and service levels in region in order to quickly grow customer base, maximize penetration of each customer, increase market share.
• Monitor, analyze and report on performance of customers in the assigned territories and business segments, in terms of service, volumes, profitability, growth rates and customer satisfaction.
• Conduct industry analysis to determine business potential, market opportunities and customer expectations and develop services consistent with market requirements so as to increase profit margins and market share.
• Promote Courierplus’ brand image and values through various programmes and events in order to attain and maintain high business standards and good customer relationship
• Manage a portfolio of all customers’ prospects through building a strong customer relationship to ensure that customers’ needs are recognized and met.
• Ensure measurement criteria/pipeline reporting is in place for the customers and prospects and ensure continuous measurement of performance in line with companywide business strategy.
• Identify shortfalls in customer performance and in conjunction with the appropriate functions, determine and agree corrective actions for sales and delivery objectives.

Requirements

• Bachelor's Degree with at least 5 years work experience.