Regional IT Support Officer at Polaris Bank Limited

Who are we looking for:

• We are currently sourcing for candidates to be recruited as Regional IT Support Officer.
• The ideal candidate will be in charge of providing adequate first level support to users of computers, peripherals, networks and office automation systems.

Job Description

• Provide general first level assistance to users on desktop applications and organizing events outside the branch premises etc.
• Coordinate setup of hardware and system peripherals newly deployed or replacement of faulty ones
• Champion rollout of IT projects involving solution upgrade and deployment on end-user work tools at remote branches and business locations.
• Periodic visit to branches to ensure all I.T installations conforms with the bank’s standard and policy.
• Documentation of problems and known Errors and management of the Known Error Database (KEDB)
• Supervise troubleshooting of transaction consoles or interfaces for 3rd party operators e.g Western Union pinpad, MoneyGram etc.
• Supervise onsite support in resolving Local Area Network (LAN) and UPS issues for onsite and offsite ATMs.
• Supervise infrastructure/telecoms vendors on periodic maintenance of specialized equipment such as mast, towers, UPS, inverters, etc
• Prepares and maintains operational procedures for the regional support team.

Preferred Skills and Experience / Requirements

• Qualification: BA / BSc / HND, MBA / MSc / MA
• 2 years of relevant IT/industry experience
• Qualification in Science / Technology related disciplines.
• Basic network cabling and maintenance skill
• Strong analytical and problem-solving skills
• System/hardware peripherals setup and troubleshooting
• Operating system installation and repairs
• Excellent communication and interpersonal skills.