Regional Head of Operations at Fina Trust Microfinance Bank

Job Summary

• Are you an experienced customer service orientedleader with a passion for driving efficiency, customer excellence, and team performance within the banking sector? Join Fina Trust Microfinance Bank as our Regional Head of Operations and play a key role in delivering operational excellence across our branches.

Key Responsibilities

• Oversee daily branch operations and supervise Operations staff, CSOs, Tellers, and Heads of Operations within the region.
• Ensure operational activities align with the Bank’s strategic goals
• Drive operational efficiency and branch performance improvement initiatives
• Ensure compliance with regulatory requirements and internal policies
• Lead, coach, and develop high-performing operations teams
• Enhance customer service delivery and customer satisfaction across branches
• Support the implementation of operational best practices and service standards

Requirements

• Bachelor’s degree in Business Administration, Banking & Finance, or related disciplines
• Relevant experience in banking or microfinance operations management
• Strong leadership, people management, and problem-solving skills
• Sound knowledge of banking operations and regulatory compliance
• Excellent communication and stakeholder management abilities

What We’re Looking For:

• Strategic thinker with strong operational expertise
• Customer-focused and results-driven professional
• Ability to lead teams across multiple locations
• Strong interpersonal and relationship management skills.