Regional EBS Representative at Ecobank Nigeria

JOB PURPOSE     

• This role encompasses a broad spectrum of responsibilities, from overseeing fleet operations, protocol, mail administration and premises maintenance to client engagement and statutory bills management.
• The Regional Facilities Officer plays a pivotal role in ensuring seamless and efficient EBS operations across various facets of Ecobank's facilities and services at the Region.

JOB CONTEXT      

• Safety and Environmental Care of the Bank’s Facilities within the region
• Hard facilities: Repair and Maintenance (A.Cs, CCTV, Vault Doors, MDDs, Work Tools, Fire Extinguishers, Motor Vehicles, Generators etc.) Plumbing fixtures, Electrical installations, Furniture, etc. within the region
• Soft facilities management like cleaning, parking and traffic control, waste management, Statutory bills
• Fleet & Protocol Management
• Power management
• Space management 
• Vendors SLA administration/Compliance 
• Non-Core Asset oversight

KEY RESPONSIBILITIES     

Fleet Management

• Manage Ecobank's fleet of vehicles, including maintenance and deployment within the region.
• Implement processes and procedures for vehicle usage, maintenance, and safety

Protocol and Drivers Management

• Supervise and coordinate the activities of drivers, ensuring adherence to Ecobank’s protocols and safety standards.
• See to the protocol for Directors/Staff to the region on official visits.

Premises Maintenance

• Direct and manage maintenance activities for all Ecobank’s premises within the designated region.
• Ensure that facilities are in optimal condition, including HVAC, electrical systems, plumbing, and general upkeep.

Client Engagement

• Act as a primary point of contact for client inquiries, concerns, and feedback related to EBS operations.
• Develop and maintain strong client relationships, ensuring their needs are met effectively.

Projects Monitoring

• Ensure that facility-related projects are planned, executed, and completed in accordance with company objectives and standards by providing oversight throughout the process.
• Monitor project timelines, budgets, and quality assurance.

Assets Disposal and Management

• Work with the Head Office in line with policies and procedures, on management and disposal of fixed and non-core, unused and obsolete assets within the region.
• Maintain an accurate inventory of the Bank’s assets and track their condition and usage.

Mailing System and Delivery

• Ensure the prompt and efficient delivery of correspondence and packages by overseeing the mailing system and courier services.
• Implement cost-effective mailing solutions.

Regulatory Engagements

• Stay updated on industry regulations and compliance requirements related to facilities operations, fleet management, and safety.
• Engage with regulatory bodies and ensure full adherence to all applicable laws and standards.

JOB PROFILE     

Experience & Qualifications

• Bachelor's Degree in Facilities Management, Business/General Administration, or a related field (master’s degree is a plus).
• Proven experience in facilities management, fleet management, and related areas (in a regional capacity will be added advantage).

Skills, Capabilities & Personal attributes

• Strong leadership, team management, and interpersonal skills.
• Relationship management affinity
• Excellent problem-solving and decision-making abilities.
• Knowledge of regulatory compliance, health and safety standards, and sustainability practices.
• Proficiency in using relevant software and tools.