Regional Delivery Director at Viamo

About the role

• The Purpose of the Delivery department at Viamo is to: Ensure that Viamo solutions are delivered on time, within budget, and to the delight of clients and end users.
• The Regional Delivery Director (RDD) is responsible for the oversight of all aspects of program delivery in the region: ensuring successful implementation of projects, adherence to high-quality standards, financial accountability, client delight and strategic alignment with Viamo's mission.
• The RDD plays a critical leadership and coordination role in the Delivery management and leadership teams, continually strengthening and evolving Viamo's Delivery performance and expertise. Alongside the Regional Partnerships Director and Regional Viamo Platform Manager in the Regional crew, the RDD is responsible for cross-departmental coordination, ensuring the holistic success of Viamo's country programs in the region.
• Finally, as a member of the Leadership Cadre, the RDD role is pivotal in coordinating with leaders across all functions: finance, HR, product/tech, and sales, to ensure successful operations across Viamo's country programs, as well as providing strategic inputs to other departments and to Viamo's executive team.

Key Responsibilities

Strategic Leadership

• Monitor and continuously seek to improve Viamo's delivery KPIs (see below)
• Plan and manage the capacity of the delivery team to ensure availability of required competencies and optimum resource utilization
• Review monthly regional revenue projections, identify invoices at risk, report to Delivery Management and take corrective action
• Collaborate with central delivery / delivery management teams to review tools, SOPs, and guidance documents for effective, high quality project delivery
• Lead efforts to capture and disseminate impact, lessons learned, best practices, and innovations from program delivery in the region
• Coordinate with Country Directors and Regional Partnerships Director to ensure alignment on their sales pipeline and delivery needs in the region
• Support the sales and central partnerships team with business development efforts in the region
• Coordinate with other Viamo functional leaders to break organizational barriers and ensure smooth collaboration across departments.

Program Delivery Management

• Oversee the implementation of all projects in the region, ensuring they are delivered on time, within scope, within budget, and in compliance with internal and donor policies.
• Ensure compliance with standard operating procedures (SOPs), quality standards, and donor requirements
• Proactively identify and mitigate risks to project implementation, ensuring smooth delivery and partners' delight
• Support the development of project budgets, and oversee (approve) financial reporting
• Support the operationalization of systems to promote accountability to clients and end-users of Viamo products by reviewing and supporting resolution of all project severities (1, 2 and 3)

Team Management

• Ensure that the delivery team in the region is trained and proficient in using Viamo's Project Management tools and processes and in delivering Viamo's product suite
• Coach and manage Head of Programs and Program Managers while providing access to high-quality learning opportunities, emphasizing career development
• Collaborate with Viamo's Human Resources to ensure sound performance management and fair performance-based compensation
• Lead the planning and recruitment of additional members of the regional delivery team
• Foster a collaborative and inclusive work environment that encourages innovation, knowledge sharing, and professional growth.

Key Performance Indicators

Primary

• Revenue: projects delivered on time and invoiced according to schedule
• Revenue Variance <+/-10% vs. monthly forecast
• NPS >8

Secondary

• Public Sector Partnerships contract signature (value, timing of annual obligations)
• Revenue/Full Time Equivalent (FTE)

Team and Reporting Structure

• Reports to the Chief Delivery Officer (CDO)
• Line manages a number of Heads of Program (HOPs) and a number of Program Managers
• Collaborates closely with the Regional Crew: Regional Partnerships Director, Regional Viamo Platform Manager
• Collaborates closely with members of Viamo's Leadership Cadre

Profile

Required

• Undergraduate degree
• Experience of 10+ years in any combination of: social enterprise, INGO, Mobile Network Operator, ICT4D, donor or international implementer
• Leadership skills, including cross-cultural experience, and a passion for unleashing the potential of your colleagues. Minimum 5 years team management experience
• Minimum 7 years project management experience
• Demonstrated self-management, skills, adaptability and resourcefulness
• Excellent written and oral communication skills in English; strong influencing and negotiation skills.

Desirable

• Postgraduate degree
• Experience living and working in the region
• Project Management Certification, such as CAPM, PMP, PRINCE2 or PMDPro
• Experience implementing projects funded by major bilateral/multilateral funders e.g. USAID, UN agencies.