Develop quarterly and monthly regional plans to grow the number of active customers per Hub to an average of 120 active customers L7, 1M monthly recurring revenue and ARPU as agreed upon
Resolve service interruptions at the Hub level and timely resolving customer complaints.
Manage Inventory overstock at the hub level and control missing packs to less than 1% at the regional level for both missing at Hub and with customers.
Ensure lost packs are at 0% at the regional level by implementing 4,5,7 inventory management processes and Pack Memos.
Coordinate with Tech stars to resolve all technical issues in Hubs and ensure Hub Uptime.
Reinforce, build and coach on competencies and behaviours of Jaza Stars, Super Stars, Inventory Stars and Tech Stars that demonstrate effective compliance of brilliant basics.
Assign Hub tech issues which need immediate assistance to the Tech star that may result in service interruption.
Support the Tech star on transport and other resources necessary to accomplish tasks in the field
Manage customer service experience at the Hub level by timely resolving charging issues and supporting jaza stars in resolving customers' complaints.
Identify potential growth problems and suggest prompt solutions
Build and maintain relationships with local government officials, and represent the company in all legal affairs.
Conduct daily sales calls and arranging site inspection trips to client’s locations.
Provide the highest quality of service to customers at all times.
Participate in sales calls with members of the sales team to acquire new business and/or closing on business.
Develop strong relationships with the operations team (Procurement & Engineering) to ensure working in unity and always striving to achieve the same goals.
Accompanying the sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.
Qualifications
Bachelor's degree in Administration, Marketing, Social Sciences or any other relevant discipline
5 years experience managing sales and sales representative. Experience in Renewable Energy will be a plus.
Broad understanding of sales operations, closing sales with HNIs and ability to meet sales targets.
Excellent understanding of the utility industry, consumer-oriented Solid understanding of the renewable energy marketplace.
Understands market dynamics as well as the legal and regulatory landscape.
Good communication and report writing skill.
Ability to lead and motivate a high-performance sales team
Ability to handle presentations and facilitation of sales and direct marketing training.
Gmail
Yahoomail