Reefer Attendant at Lekki Freeport Terminal

Job Purpose

• Role covers both project implementation and operational phase, closely monitoring and providing updates of all reefers currently within the yard to Operations Supervisor for onward communication to Shipping Line Reefer Technician.

Major Job Responsibilities

Project Phase

• Support operations management on preparation of standard operating procedures for Reefer Monitoring.
• Provide inputs with regards reefer monitoring functionality of CTUI/HHT.
• Go through yard familiarization exercise i.e. Reefer Rack, Reefer Examination Ground.
• Participate in different training modules of operations and technical department.
• Ensure the compliances of all safety protocol advised by HSSE.

Operational Phase

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Timely response to call-out via the HHT for reefers requiring plug-in or plug-out as per request.
• Ensure timely update of reefer status as plugged-in our unplugged for planning and follow-up purposes.
• Ensure reefer monitoring rounds is done for all units flagged on the reefer monitoring job list in a timely and efficient manner.
• Correct input of data pertaining to REEFER i.e. temperature, alarms code, via the HHT for cargo control follow-up in case of reefer malfunction.
• Ensure proper record keeping of all REEFER containers, empty or full, within the yard.
• Ensure proper inspection of REEFER containers received from gate or vessel as the case maybe.
• Ensure the proper connectivity of all required REEFERs and inform shift manager or operations supervisor incase assistance needed or for further action.
• Technical investigation of REEFERs containers developing faults
• Ensure proper documentation of all customer communication regarding REEFERs.
• Prompt escalation of discrepancies noticed to reefer yard supervisor for communication with shipping line and follow-up.
• Assist with incident investigations to identify root causes and develop corrective actions for implementation.
• Follows safe operating procedures and instructions, preventing any injury to persons, or damage to containers and other equipment and property.
• Report immediately in case of any incident during operations to operations supervisor.

Critical Success Factors

Project Phase

• Training attendance, as required.
• Performance progress during live equipment testing (CTUI/HHT) and yard familiarization exercise.
• Successful engagement on live equipment testing.

Operational Phase

• Ensure 100% data accuracy of all reefer units captured and shared with reefer yard supervisor.
• Timely reporting of all reefer alarms and discrepancies.
• Zero incident of reefer claims against terminal.
• Maintain proper record of all the incident involving reefer containers and conduct the investigation with HSSE team and ensure proper signoff.
• Prepare all required reports as requested by reefer yard supervisor.
• Maintain safe & reliable work environment and achieve all KPIs.
• Manages proper traffic patterns and maintains proper housekeeping on pier to reduce congestion and chances of accidents.

Qualifications & Experiences

• Education: First School Leaving Certificate – SSCE, WAEC or Technical Certificate; Bachelor’s degree or is an advantage

Experience & Knowledge:

• Requires at least two years’ experience in terminal operations environment or similar/related industry working.
• Previous experience as terminal reefer attendant would be an advantage.
• Is thoroughly familiar with the strict implementation of international standards of safe working practices terminal operations or similar industry.
• Understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk and special cargo handling requirements, and equipment is preferable.
• Previous experience of working in a multi-cultural environment is an advantage.
• No past record of safety and operational procedure breaches / warnings.

Skills:

• Effective negotiation and conflict resolution skills combined with good counselling and listening skills.
• Strong drive to deliver results.
• Ability to work under pressure environment with constant change of priorities.
• Good communication skills with the ability to communicate in English (Speaking/Reading). Also, must have a working knowledge of Pidgin English.
• Ability to work on weekends, night, holidays and for long period of time.

Major Competencies

• Adaptability: Flexibility in dealing with change and overcoming obstacles in meeting job requirements.
• Assertiveness: Confidence in expressing an opinion or requirement even when challenged.
• Collaboration: Working closely with others to achieve the desired results.
• Compliance: Adhering to policies and procedures established by the organization.
• Dedication: Fully committing oneself to the job, which may include making some personal sacrifices.
• Quality-focused: Supporting the needs of product and service excellence.
• Team-focused: Working with a group in utilizing all of its resources to achieve maximum performance.
• Decisiveness: Evaluating information or situations, assuming the risks, and making judgements.
• Analysis: Locating or extracting relevant information that is critical to problem solving.

Job Dimension

Working Areas

• Indoor / Outdoor: Outdoor
• Onshore/Offshore: Onshore
• Heights: Yes
• Hours of Work: Shift rotation; 12 hours
• On Call: Yes
• Does the job involve travel?
• Local – Lagos: Not expected
• National – Nigeria: Not expected
• International: Not expected
• Contact after Hours: Yes