Recovery Supervisor at PecanTrust Microfinance Bank Limited

Job Roles and Responsibilities

• Ensure collection of outstanding payments from customers.
• Recovering bad debts from delinquent debtors.
• Resolving disputes with customers, ensuring that concerns are resolved correctly.
• Clarify potential consequences of not paying such as sales of collateral process.
• Manage customers who are resistant by remaining polite, tactful, firm, and honest.
• Complete any administrative task as required for the efficient running of the teams' activities.
• Always deliver a consistent and professional level of service.
• Devising customized recovery strategies on a case-by-case basis.
• Reducing the non-performing loan owned by the Bank.
• Following up with clients on previous payment arrangements.
• Locating and establishing contact with debtors.
• Taking ownership of debt collection cases.

Educational Skills and Requirements

• B.Sc. in Banking and Finance or related field
• 3 years of experience in debt collection
• Ability to meet set target and deadlines
• Excellent numeracy and reporting skills
• Excellent communication skills, including the ability to negotiate respectfully and communicate rationally
• Demonstrated ability to follow policy and procedure
• Accuracy and attention to detail
• Microsoft office skill
• Leadership, managerial, multitasking, analytical, and decision-making skills.