Recovery Supervisor at Max.ng

Role Overview

• Recovery Supervisor is responsible for overseeing and managing the debt recovery process within the business.
• The role ensures that overdue accounts are effectively tracked, negotiated, and recovered while maintaining compliance with company policies and regulatory requirements

Key Responsibilities

• Lead recovery activities across all cities and new locations.
• Handles special credit arrangements and deviations from standard terms of payment.
• Review debt recovery process’s effectiveness and policies.
• Select and manage an effective process of outsourcing seriously past due accounts referred monthly to external debt agency services by analyzing the selection, monitoring the collection performance and assuring a reasonable rate of return.
• Execute all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise.
• Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with legal/external counsel in executing the legal strategy of asserting and enforcing legal claims.
• Ensure training plans and documentation are up to date and in place for collections of receivables and applications.
• Staff Development: Involvement in the career development of the team and any staffing decisions.
• Leadership: effectively lead, manage, and develop collections teams across current and new city launches.

Requirements

• Education: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 3–5 years of experience in debt recovery, credit control, or collections, with at least 1–2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent negotiation and conflict resolution abilities.
• Proficiency in debt recovery tools, CRM software, and Microsoft Office Suite.
• Strong understanding of credit policies, financial regulations, and debt collection laws.
• Effective communication and interpersonal skills.
• Ability to analyze data and generate reports for management review.