Recovery Supervisor at Max.ng

Description

• Role Overview: Retreival/Recovery, Supervisor
• Recovery Supervisor ensures end to end recovery process and ensures delivery against targets. The supervisor also provides insight and direction to the team.
• This position will demonstrate the ability to lead and train others.

What You’ll Do (Job Description)

• Lead recovery activities across all cities and new locations.
• Handles special credit arrangements and deviations from standard terms of payment.
• Review debt recovery process’s effectiveness and policies.
• Select and manage an effective process of outsourcing seriously past due accounts referred monthly to external debt agency services by analyzing the selection, monitoring the collection performance and assuring a reasonable rate of return.
• Execute all asset recovery logistics with applicable external service providers (e.g., repossession companies, bailiffs, external legal counsel, auctioneers) against budget and effectively troubleshoot unforeseen issues/problems that may arise.
• Engage with guarantors to negotiate reasonable settlements on post-recovery shortfall amounts and/or collaborate with legal/external counsel in executing the legal strategy of asserting and enforcing legal claims.
• Ensure training plans and documentation are up to date and in place for collections of receivables and applications.
• Staff Development: Involvement in the career development of the team and any staffing decisions.
• Leadership: effectively lead, manage and develop collections teams across current and new city launches.

Requirements
What You’ll Need (Skills Requirement):

• 3-5+ years of proven experience with at least one year in a supervisory role and credit 
• Asset recovery/insolvency background
• Strong execution skills
• Ability to effectively communicate with different audiences in different functions in multiple geographic locations.
• Knowledge of Credit Risk fundamental principles and their application to collections and recoveries strategy
• Strong Excel skills, especially with pivot tables and data manipulation/presentation 
• Exceptional organizational, time management, and problem-solving skills
• Must be able to perform independently, be self-motivated, and demonstrate initiative.
• Ability to work on big data and generate insight for decision-making.