Recovery Officer at NextPayDay

Job Description

• We are looking for very experienced Recovery Officers who are looking for new challenges and looking to solve problems in a Startup Company.
• The Recovery Officer is essential in supporting our Company's team to recover bad debts from all our products
• You'll work alongside a small, agile but growing team from beginning to end, as your efforts will be designed to help our Company in our efforts to improve and achieve growth.

Duties and Responsibilities

• Monitor overdue and defaulted loans weekly to timely provide an update or recommendation to the manager.
• Prepare and submit daily reports of the overdue and repayment for all loan facilities to keep all related stakeholders informed of the status.
• Follow up and verify with the loan field officers to get updates on reasons for repayment lateness and the next action plan to handle the case.
• Track and prepare a list of restructured or rescheduled clients by working closely with the loan field officers to better administer the repayment schedules.
• Respond to all inquiries, issues, or errors related to repayment when required.
• Arrange an appropriate time to chase and follow up with clients to ensure agreed terms and conditions are made.
• Process to do a manual settlement to clients when appropriate.
• Conduct site visits, alerts, follow up and recover defaulted loans by coordinating with the local authorities to those overdue and/or defaulted clients when assigned.

Skills and Qualifications

• Bachelor’s Degree in Finance and Banking, Accounting, or any relevant field.
• Minimum one (1) year of working experience as a recovery officerin a credit function of the financial industry.
• A basic understanding of the Company's operations, rules and regulations, laws, granting loans, and credit risk management.
• Good problem-solving, negotiation, interpersonal, and convincing skills.
• Patience and understanding of emotions to deal with clients.
• Ability to use and communicate in both pidgin and English languages.
• Proficiency in Microsoft Office.
• Excellent organizing, recording, and filing skills.
• Strong dedication to accuracy and efficiency.