Recovery Officer at Empire Trust Microfinance Bank

Duties & Responsibilities

• Recover bad debts from delinquent debtors.
• Obtain delinquent reports for all assigned defaulting portfolios and manage the recovery process.
• Reduce the non-performing loans owed to a company.
• Design work-out payment plans for debtors
• Develop options and alternatives that guarantee an effective recovery process, by devising customized recovery strategy on a case by case basis.
• Respond and enforce the banks policy issues to clients, such as fraud, breach of contract etc.
• Maintain appropriate and comprehensive records of customer’ discussions.
• Manage all assets (vehicles, income generating assets, personal assets and inventories) presented for repossession in line with the bank’s processes and procedures.
• Deliver high quality, efficient, responsive and professional service during the recovery process that portraits the bank ethical conduct.
• Report [daily] progress against target to the designated authority

Qualification & Required Skills

• Minimum of OND
• 2 years’ experience in a debt recovery role; preferable with financial services or Microfinance.
• Effective communication and reporting skills
• Basic mathematics and analytical skills as well as investigative and persuasive skills
• Problem-solving and decision-making skill
• Knowledgeable of recovery best practice and approach.
• Must know how to ride bike.

Area of Expertise

• Debt Collection
• Issue Resolution
• Numerical and well organised.