At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...
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Responsible for managing debt recovery in line with the client’s policies and processes.
This includes engaging with customers to recover debts, negotiating repayment plans, maintaining accurate records, and ensuring compliance with legal and regulatory requirements.
Some customer interactions may occur outside regular working hours.
Key Responsibilities
Execute debt recovery actions using approved systems and guidelines.
Contact customers through various channels to inform them of debt status and recovery steps.
Negotiate realistic and affordable repayment plans.
Escalate key issues or insights to the Recovery Performance Manager.
Ensure all actions align with regulatory standards, customer care principles, and company policies.
Requirements
Minimum of 2 years’ experience in debt recovery.
Strong knowledge of collections and legal recovery processes.
Experience working with financial management systems.
Understanding of customer care principles and compliance requirements.
Skills & Attributes:
Assertive, self-motivated, and results-driven.
Excellent communication and negotiation skills.
Strong analytical and problem-solving abilities.
Able to work independently and as part of a team.
Comfortable working in a fast-paced, target-driven environment.
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