Recovery / Collections Lead at Renda Limited

About the Role

• We are seeking an experienced and proactive Loan Recovery/Collection Lead to oversee and drive repayment efforts across our credit portfolio. This role requires strong leadership, strategic thinking, and a hands-on approach to ensuring repayment compliance while fostering positive beneficiary relationships. The ideal candidate brings deep expertise in loan recovery, excellent interpersonal skills, and a track record of leading successful collection teams.

Responsibilities

• Lead and coordinate all field and administrative loan recovery activities for SCALE beneficiaries.
• Develop and implement effective recovery strategies to reduce default rates.
• Supervise and guide recovery agents, monitor their performance, and ensure alignment with recovery goals.
• Engage directly with high-risk accounts to negotiate and close repayment plans.
• Monitor daily recovery performance, track key metrics, and submit reports to management.
• Collaborate with Finance, Risk, and VAS teams to resolve disputes, update repayment statuses, and reconcile balances.
• Ensure all recovery activities adhere to regulatory, ethical, and internal compliance standards.
• Conduct periodic reviews and audits of recovery processes for continuous improvement.

Key Performance Indicators (KPIs)

• Portfolio loan recovery rate (%)
• Default-to-repayment conversion rate
• Performance of recovery agents under supervision
• Accuracy and timeliness of reporting
• Adherence to escalation and compliance protocols

Qualifications

• Minimum of 5 years of experience in loan collection, debt recovery, and credit control, with at least 2 years in a supervisory or leadership role.
• Proven track record of leading successful field recovery teams or programs.
• Strong negotiation, conflict resolution, and interpersonal skills.
• Ability to work under pressure, manage multiple accounts, and meet targets.
• Proficiency with Microsoft Excel, Google Sheets, and CRM tools.
• Fluency in English; additional local language proficiency is a plus.