Recovery & Collection Officer at Westfield Consulting

Key Responsibilities

• Contact customers for repayment of outstanding loans via phone calls, emails, and field visits.
• Negotiate repayment plans and ensure prompt collections.
• Maintain detailed records of all communications and recovery activities.
• Prepare daily, weekly, and monthly collection reports.
• Escalate delinquent accounts to management when necessary.
• Ensure compliance with regulatory standards and company policies during collection activities.
• Support in reducing non-performing loans (NPL) and improving portfolio quality.

Requirements & Skills

• HND/B.Sc. in Business Administration, Finance, Accounting, Economics, or related field.
• Maximum of 2 years’ experience in loan recovery, credit control, or debt collection (preferably in financial institutions).
• Strong negotiation and persuasive communication skills.
• Good knowledge of loan recovery procedures and regulations.
• Ability to work under pressure and meet collection targets.
• High ethical standards and integrity.