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  • Posted: Mar 16, 2022
    Deadline: Not specified
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    Rosabon Financial Services Limited is the leading Financial Intermediary and Equipment Leasing firm in Nigeria, a subsidiary of Concept Group Nigeria. Licensed by the CBN ON April 22, 1993, we have built a reputation for passionately and professionally delivering innovative and superior financial services to our growing clientele by providing value added lea...
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    Recovery and Control Executive

    Job Summary

    • The Recovery and Control Officer configure tracking devices.
    • He/she will track, monitor, demobilize and recover all stolen vehicles under Concept Nova’s jurisdiction.
    • He/she will provide administrative support for the Vehicle Recovery Officers on the field during recovery operations and emergency situations.

    Duties and Responsibilities

    • Providing information, advice and assistance during vehicle recovery procedures for individual/ organizational vehicle repossession.
    • Making decisions on charges to vehicle owners for individual vehicle recoveries.
    • Ensuring records are updated daily with regards to vehicle reporting status, subscription details, those terminated on the grid and other relevant information, via the official software provided.
    • Stopping all unauthorized movement of vehicles under the jurisdiction of Concept Nova as instructed by our clients.
    • Liaising with law enforcement agencies in emergency or distress situations
    • Scheduling health checks when vehicles on the grid are offline
    • Serving as Concept Nova’s focal point for security incidence response, planning and execution.
    • Safekeeping all departmental devices and ensuring they are given to the installers dully signed.
    • Identifying and assessing customers’ needs to achieve satisfaction
    • Building sustainable relationships of trust with customers through open and interactive communication
    • Providing accurate, valid and complete information from customers by using the right methods/tools
    • Handling complaints, providing appropriate solutions and alternatives within the time limit and following up to ensure resolution
    • Following communication procedures, guidelines and policies
    • Taking the extra mile to engage customers by responding promptly to their inquiries
    • Obtaining and evaluating all relevant information to handle product and service inquiries

    Requirements

    • Minimum of an HND / B.Sc in Geography or any relevant field
    • Apt attention to details
    • Good understanding of Lagos metropolis, routes, its various exits, and border areas.
    • Sound knowledge of Security and Police network of operation
    • Must have worked in a tracking, security, leasing, logistics or recovery company, especially in recovery, control or escort department.
    • Must be able to drive
    • Always willing and ready to attend to emergency/distress calls at any time.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@conceptgroup-ng.com using the Job Title and Location as the subject of the mail.

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