Receptionist at Westfield Consulting

Location: Ikeja, Lagos

Job Description

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-out process
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors to the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area

Qualifications

• Minimum of a First Degree (BSc / HND)
• At least 2 years work experience.
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems

Key Competencies / Skills:

• A proactive approach to dealing with issues that may arise
• Highly organized, able to multitask and prioritize and work under pressure
• Numeracy skills
• Administrative skills
• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Team work
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests.