Receptionist & Social Media Executive at Doheney Services Ltd

Role Summary

• Are you a poised, empathetic professional who loves people as much as you love digital storytelling?
• They are looking for a unique individual to fill the role of Receptionist & Social Media Executive.
• You will be the first face our clients see when they walk into our VI office and the creative mind behind our digital presence. This role requires a balance of high-level hospitality and a creative spark for social media content creation.
• The Receptionist & Social Media Executive is responsible for managing the front-of-house experience while simultaneously executing our social media strategy.
• You will ensure every visitor feels welcomed and supported while capturing the essence of 5 Pillars Health through engaging online content.

Key Responsibilities
Front Desk & Guest Relations:

• Warmly welcome visitors and clients upon arrival, ensuring a professional and calming environment.
• Manage the physical reception area to ensure it remains tidy, welcoming, and reflective of our brand standards.
• Handle incoming calls and inquiries with empathy and professional clarity.
• Manage appointment scheduling and coordinate with our consultants, coaches, and therapists.
• Process client payments and maintain basic administrative records.

Social Media & Content Execution:

• Manage the daily operations of our social media platforms, with a primary focus on Instagram and TikTok.
• Capture real-time content within the office—including photos and videos—to be used for Reels and stories.
• Engage with our online community by responding to comments and DMs in a timely and helpful manner.
• Collaborate on a content calendar that highlights our services in health, coaching, and mental wellness.
• Use basic editing tools to ensure all digital content aligns with the 5 Pillars Health aesthetic.

Administrative Support:

• Assist in the coordination of office logistics and supplies.
• Ensure client confidentiality is maintained at all times, especially regarding mental health consultations.
• Provide basic reporting on both front-desk traffic and social media engagement.

Key Performance Indicators (KPIs)

• Client Satisfaction: Feedback regarding the warmth and efficiency of the check-in process.
• Appointment Accuracy: Zero scheduling conflicts or missed appointments.
• Content Consistency: Maintaining a daily presence on social media stories and a regular posting schedule.
• Engagement Growth: Steady increase in social media interactions and inbound digital inquiries.

Requirements

• Experience: 1–2 years of experience in a front-facing role (reception, hospitality) or social media management.
• Poise and Empathy: Ability to interact with clients who may be seeking mental health support with a calm and non-judgmental attitude.
• Digital Savvy: Proficiency in Instagram/TikTok features and basic content creation apps (Canva, CapCut).
• Communication: Excellent verbal and written English skills.
• Location: Must be able to commute easily to Victoria Island.

Compensation & Benefits

• Monthly Net Salary: N100,000 - N130,000 per month.
• Working Environment: A serene, professional, and health-focused workspace in the heart of VI.
• Growth Opportunities: Exposure to the burgeoning fields of wellness, coaching, and mental health.
• Professional Development: Training on brand communication and high-end hospitality.