Receptionist at Rimrock Hotel

Job Summary

• We are looking for a professional, friendly, and detail-oriented individual to serve as the first point of contact for guests.
• The Receptionist will play a critical role in delivering exceptional customer service and ensuring the smooth operation of front desk activities.

Key Responsibilities

• Greet and welcome guests with a warm and professional demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Handle phone calls, emails, and guest inquiries promptly and courteously.
• Maintain a clean, organized, and presentable front desk area.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Keep accurate records of reservations and bookings using hotel management software.
• Resolve guest complaints and escalate issues to management as needed.
• Assist in promoting hotel services, activities, and special offers to guests.

Requirements

• Minimum of an WAEC/OND/HND or Bachelor’s Degree in a relevant field.
• 1-2 years of experience in a receptionist or front office role (hospitality preferred).
• Strong communication and interpersonal skills.
• Proficiency in MS Office Suite and hotel management software.
• Excellent organizational skills and attention to detail.
• A positive attitude and a passion for customer service.

Compensation

• Salary: N30,000 - N40,000 Monthly.
• Competitive salary with benefits,
• Free training opportunities
• Career advancement potential.