Receptionist at New Age Mobile Concepts Limited

Job Objective:

To create a welcoming and efficient front-office experience that reflects the company’s brand and supports smooth daily operations. The Receptionist serves as the first point of contact for visitors, clients, and staff, handling calls, inquiries, and appointments with professionalism and warmth. The role coordinates front-desk activities, manages meeting schedules, and assists with administrative tasks to ensure seamless communication and a positive impression of the organization. By maintaining an organized reception area and providing timely information to internal teams, the Receptionist contributes to strong stakeholder relationships and overall operational excellence.

Core Functions: 

• Greet visitors, clients, and staff promptly and professionally, creating a welcoming first impression of the company.
• Manage incoming calls, emails, and walk-in inquiries, routing them accurately to the appropriate departments or personnel.
• Coordinate meeting schedules, visitor appointments, and conference-room bookings to ensure smooth daily operations.
• Maintain an organized, presentable reception area and oversee supplies, signage, and security procedures.
• Handle incoming and outgoing mail, deliveries, and courier services, tracking items to ensure timely distribution.
• Support administrative tasks such as document preparation, filing, data entry, and basic record keeping.
• Monitor visitor logs and issue badges or passes in line with company security protocols.
• Collaborate with HR, administration, and facilities teams to assist with onboarding activities or corporate events.
• Provide up-to-date information to guests and employees on company policies, directions, and general inquiries.
• Escalate urgent issues—such as building maintenance needs or visitor concerns—to the relevant departments for immediate action.
• Assist in tracking front-desk metrics such as call volume, visitor traffic, and service response times for management reports.
• Uphold confidentiality and professionalism while handling sensitive information or high-profile visitors.

Requirements

• High school diploma or equivalent; an associate or bachelor’s degree in Business Administration or related field is a plus.

  Experience:

• 1–3 years in a front-desk, administrative, or customer-facing role.

Skills:

• Excellent verbal and written communication, strong organizational abilities, and proficiency with Microsoft Office/Google Workspace and basic phone or scheduling systems.

Competencies:

• Professional appearance and demeanor, multitasking under pressure, and strong attention to detail.

  Attributes:

• Friendly and approachable, customer-focused mindset, and ability to work independently while supporting a team-oriented environment.

Skills

• Strong front-desk and customer-service abilities
• Excellent verbal and written communication
• Proficiency with Microsoft Office/Google Workspace and basic phone or scheduling systems
• Exceptional organizational and multitasking skills
• Friendly and professional demeanor with strong interpersonal skills
• Keen attention to detail and accuracy
• Problem-solving skills to handle inquiries and resolve issues promptly
• Ability to collaborate with administrative, HR, and operations teams
• Commitment to confidentiality and maintaining a welcoming atmosphere

Key Performance Indicator

• Visitor Satisfaction Score: Average rating from visitor or client feedback on front-desk interactions.
• Call Handling Accuracy: Percentage of calls routed to the correct department or person without errors.
• Average Call/Visitor Wait Time: Time visitors or callers wait before being attended to.
• First Contact Resolution: Percentage of visitor inquiries or requests resolved immediately at the front desk.
• Appointment Scheduling Accuracy: Rate of error-free bookings and meeting-room allocations.
• Reception Area Readiness: Consistency in maintaining a clean, welcoming, and fully stocked reception space.
• Mail and Package Handling Timeliness: Percentage of incoming/outgoing items delivered or dispatched on schedule.
• Security & Compliance Adherence: Compliance with visitor log procedures, ID checks, and confidentiality policies.
• Internal Collaboration Efficiency: Quality and timeliness of coordination with HR, facilities, and operations teams.
• Professionalism & Communication Score: Feedback from staff and visitors on demeanor, courtesy, and clarity.