Receptionist at LEAD Enterprise Support Company Limited

Duties and Responsibilities:

• Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
• Determine and respond to customers’ enquiries professionally by directing them to the respective workstation or unit where their needs would be served.
• Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
• Organize, Sort and distribute incoming mail without delays.

Job Requirements:

• Academic qualification – BSc.
• Preferably female.
• Minimum of 2 years' work experience in a similar role.
• Candidates must reside within Maryland or its environs.