Receptionist at EKO Hotels & Suites

Job Summary:

• As a Receptionist, you will provide exceptional service to our guests, ensuring a warm welcome and seamless check-in experience.
• Your professionalism, attention to detail, and communication skills will make you an invaluable asset to our team.

Key Responsibilities:

• Manage guest check-in/check-out, room assignments, and key cards
• Handle guest inquiries, requests, and complaints
• Process reservations, cancellations, and modifications
• Maintain accurate records and reports
• Collaborate with other departments to enhance guest experiences
• Ensure compliance with hotel policies, procedures, and safety standards
• Handle cash, credit card transactions, and foreign exchange

Requirements:

• 2 years of experience as a Receptionist in hospitality
• High school diploma or equivalent
• Certification in hospitality or customer service (desirable)
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English (additional languages beneficial)
• Proficient in hotel operating systems (e.g., Opera, Marriott)

Preferred Qualifications:

• Experience in a luxury hotel or resort
• Knowledge of hospitality industry standards and best practices
• Certification in customer service or hospitality
• Familiarity with property management systems
• Strong organizational and time management skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Comprehensive training programs
• Uniform and meal provisions
• Employee discounts and perks