Receptionist at ECLAT HR Consulting

Responsibilities

• Welcome members and guests professionally and ensure smooth check-in and check-out processes.
• Provide detailed information on membership packages, fitness programs, and class schedules.
• Process new member registrations, renewals, cancellations, and upgrades.
• Handle cash, POS transactions, and maintain accurate payment records.
• Schedule personal training sessions and group classes.
•  Monitor membership database and maintain updated records.
• Respond to phone, email, and walk-in inquiries promptly.
• Resolve member concerns effectively and escalate complex issues to management.
• Maintain cleanliness and organization of the reception and waiting area.
• Ensure compliance with gym policies, safety standards, and operational Procedures.

Requirement

• Minimum OND/HND qualification.
•  1–3 years’ experience in a front desk, receptionist, or customer service role (experience in a gym or hospitality environment is preferred).
• Basic knowledge of fitness industry operations is an added advantage.
• Proficiency in MS Office and basic administrative systems.
• Good numerical skills for handling payments and transactions

Required Competencies:

• Friendly, polite, and customer-focused.
• Excellent customer service orientation.
• Honest, reliable, and responsible.
• Strong communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Able to work under pressure and in a fast-paced environment.
• Ability to work flexible hours, including weekends if required.