Receptionist at Class Suites Hotels & Apartments

Responsibilities

• Check-in/Check-out: Process guest arrivals and departures, issue room keys, and settle accounts.
• Reservations: Take and confirm bookings via phone, email, or in-person;manage guest records in the Property Management System (PMS).
• Communication: Answer, screen, and forward phone calls;handle mail and correspondence.
• Administrative Duties: Maintain an orderly and presentable reception area;perform data entry, filing, and other clerical tasks.
• Financial Transactions: Prepare bills, process payments, and manage basic cash handling.
• Guest Services: Greet, welcome, and register guests;provide information, directions, and local recommendations;handle complaints and resolve issues efficiently.