Receptionist at Barca Liga Hotels

Job Description

• Responsible for greeting every guest upon arrival.
• Prepare documents and keys required for registration. Register arriving guests and assign rooms.
• Process guests' departures, calculate charges and receive payments.
• Make, confirm, cancel and change reservations. Promptly and courteously attend to telephone calls and text messages, directing as appropriate.
• Provide information on hotel facilities and services.
• Concierge services including booking activities, dining reservations and transport.
• Provide detailed information about points of interest in the area.
• Arrange services required for guests with special needs.
• Ensure guest special requests are efficiently completed.
• Follow emergency and safety procedures.
• Provide direction to guests requiring guidance and offering any further assistance, as required.
• Training of new team members.
• Contribute to a positive team atmosphere.

Job Requirements

• Candidates should possess a Bachelor's Degree / HND / B.Tech qualification.
• 0 - 2 years work experience.
• Competent in Microsoft Office software (including but not limited to: Word, Excel).
• Feel comfortable working in a fast-paced environment requiring multitasking.
• Strong problem-solving skills required.
• Excellent customer service and conflict resolution abilities.