Receptionist at Ascentech Services Limited

Job Description

• The candidate will serve as the first point of contact for visitors, clients, and employees, providing a welcoming environment and excellent customer service.
• This role involves managing the front desk, handling calls, coordinating mail and packages, and supporting various administrative tasks as needed.
• A candidate who can play an essential role in creating a positive experience and smooth operation of the office.

Responsibilities
Front Desk Management:

• Upon arrival, greet and welcome visitors and clients, providing directions and information as needed.
• Ensure the reception area is tidy, presentable, and stocked with necessary materials (attendance /visitors register, PPE etc).
• Good phone and Communication Etiquette.
• Answer, screen, and route incoming phone calls professionally and efficiently.
• Take and relay messages accurately, ensuring timely communication with relevant team members.
• Respond to general inquiries via phone and email.

Visitor and Meeting Coordination:

• Coordinate visitor access by registering guests, issuing visitor badges, and notifying employees of guest arrivals.
• Manage meeting room reservations and assist with setup, ensuring rooms are organized and equipped as needed.

Mail and Package Management:

• Receive, sort, and distribute incoming mail and packages.
• Prepare outgoing mail and handle courier services as needed.
• Maintain an organized mail and package log.

Administrative Support:

• Assist with basic administrative tasks such as filing, data entry, and document preparation.
• Support office operations by ordering and restocking supplies as needed.
• Coordinate with other departments to provide general office support when required.

Customer Service:

• Provide a high level of customer service to both internal staff and external visitors.
• Address questions, provide information, and help resolve issues courteously and professionally.

Qualifications

• Experience: 2-3 years in a receptionist, customer service, or administrative role.

Skills:

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with office equipment (e.g., printers, copiers).
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Personal Attributes:

• Friendly, welcoming, and professional demeanor.
• Punctual, dependable, and committed to a high level of service.
• Positive attitude and proactive approach to problem-solving.
• Ability to work independently as well as collaboratively.