Real Estate Recovery Officer at Palton Morgan Holdings

JOB SUMMARY

• We are looking for a proactive and dedicated Recovery Officer to join our team and take charge of ensuring seamless collections from clients and recovering outstanding off-plan property payment.
• The ideal candidate will possess excellent communication and negotiation skills to handle clients effectively and maintain healthy financial standing for the organization.

Responsibilities:

Collections Management:

• Oversee the end-to-end collections process, including monitoring and tracking client invoices and payments.

Outstanding

• Payments Recovery: Engage with clients to recover outstanding balances through calls, emails, and written communication.

Payment Follow-up:

• Implement a systematic follow-up process for overdue accounts to ensure timely recovery.

DisputeResolution:

• Address and resolve any billing discrepancies or disputes in a professional and efficient manner.

Off-Plan Payment Recovery Strategies:

• Develop and implement effective off-plan payment recovery strategies, tailored to the specific needs of clients and their payment history.

ClientRelationship Management:

• Build and maintain positive relationships with clients, assisting them with payment-related inquiries and offering support when needed.

Reporting and Documentation:

• Maintain accurate records of all collection activities, payment statuses, and interactions with clients. Prepare regular reports on collections and recovery progress.

Compliance:

• Ensure compliance with company policies, industry regulations, and legal
• requirements during the recovery process.

Continuous

• Improvement: Proactively identify areas for process improvement to enhance collection efficiency and minimize potential bad debt exposure.

Requirements:

• Proven experience in collections, debt recovery, or a related financial field.
• Excellent communication and negotiation skills to engage with clients and resolve payment-related issues.
• Strong organizational abilities to manage multiple client accounts and follow-up activities effectively.
• Analytical mindset to assess client payment behaviors and tailor recovery strategies accordingly.
• Proficiency in using financial software and MS Office applications for reporting and documentation.
• Knowledge of relevant laws and regulations related to collections and debt recovery.
• Ability to work independently and collaboratively within a team environment.
• High level of integrity and confidentiality when handling sensitive financial information.