Real Estate Operations Manager at Careers Verified

• We are seeking a proactive and experienced Operations Manager to oversee the day-to-day operations of our real estate portfolio in Abuja. This role requires a strategic thinker with excellent leadership and operational skills to ensure optimal performance, tenant satisfaction, and asset value enhancement.

Key Responsibilities:

Operational Oversight:

• Manage the operations of residential, commercial, and/or mixed-use properties to ensure smooth functioning, security, cleanliness, and maintenance.

Property Management:

• Supervise property managers, maintenance staff, and third-party vendors. Ensure compliance with property laws, leases, and service-level agreements.

Tenant Relations:

• Serve as the primary point of contact for tenants. Handle inquiries, complaints, and lease administration, ensuring high tenant retention and satisfaction.

Maintenance & Facilities:

• Coordinate preventive and emergency maintenance, renovations, and repairs. Ensure compliance with health, safety, and environmental standards.

Financial Management:

• Assist in budgeting, rent collection, expense tracking, and financial reporting. Identify cost-saving opportunities and support revenue generation strategies.

Leasing Support:

• Work closely with the leasing team to support tenant onboarding, space showings, and lease renewals.

Reporting & Compliance:

• Prepare and present operational reports. Ensure adherence to regulatory requirements and company policies.

Requirements:

• Bachelor’s degree in Estate Management, Business Administration, or related field (Master’s degree is an advantage).
• 5+ years of experience in real estate or property operations, preferably in Abuja or other urban centers.
• Strong understanding of Nigerian property law and Abuja real estate market.
• Excellent leadership, communication, and interpersonal skills.
• Proficient in MS Office Suite and property management software.
• Ability to work independently and manage multiple properties/teams.

Preferred Skills:

• Project management experience.
• Vendor negotiation and contract management.
• Budgeting and financial acumen.
• Familiarity with property technology (PropTech).