Quality Manager at Mondelez International

Job Description

• You ensure quality in the factory and are responsible for meeting quality targets.
• You are fully responsible for the people, machinery and the identification and elimination of quality losses and problems in the department.
• You grow your team’s capabilities and coordinate departmental activities in accordance with corporate standards, local requirements and ISO standards.
• In this role, you report directly to the plant manager with dotted line responsibility to corporate quality.

How you will contribute

• You will ensure that all quality objectives, goals and targets in the factory (including regional and global commitments) are met.
• You will develop and track your department’s budget and eliminate losses. With your team, you will conduct regular plan-do-act-check assessments to plan how targets will be met, execute the plan and periodically check and take action to stay on track.
• In addition, you will ensure that there is strict adherence to all appropriate laws, food safety quality standards and consumer requirements of all manufactured products and manage crisis situations internally and externally in ways that support the company’s image, policies and business.
• As a people leader, you are responsible for recruitment and structuring of the department to ensure there are sufficient resources to deliver on plant objectives, set and assess performance goals, and coach and mentor team members.

More About This Role
What you need to know about this position:

• The Quality Assurance Manager is responsible for designing and leading the quality vision and strategy for the manufacturing facility, ensuring compliance with Mondelēz policies and procedures, as well as with regulatory standards.
• The scope of this role is to lead quality management and improvements internally and across the supply chain to eliminate quality losses and build proactive quality assurance.
• The role plays a major part in the development of the Ikeja site as a world-class Manufacturing facility operating on the Best Practice quality and continuous improvement principles.

What Extra Ingredients You will bring
'The People Manager in the position of Quality Assurance Manager should be able to produce all the end results of the job in the following areas:

• Develop and lead the site Quality Strategy to implement a Quality and Food safety management policy that enables the manufacture of high quality and safe products.
• To lead the site Quality Policy Compliance strategy to ensure alignment with Mondelez Quality policies. Engage and drive accountability to compliance at a site level on all quality, food safety and food defense matters. Striving for the vision to be QP Compliant at all times.
• Lead Consumer Inspired Quality for plant using IL6S principles and drive the concept of Zero Defects. This will involve complex problem solving techniques and advance process control thinking.
• Provide leadership to Manage, maintain and continually improve the Quality Chain Management System present in the plant to make sure that the local Quality policy is compliant with Mondelez International and legal requirements. This includes both the Intranet/Quality Suite system and the controlling of the documents available in the plant in hard copy versions. All those activities involve engagement of other functions.
• Maintain and review the documents control system to ensure corporate policies compliance and facilitates ISO certification, through audits of the system compliance, implementation of communication process and proactive identification of issues (Document Control )
• Responsible for HACCP Program maintenance, including but not limited only to: coordination of verification, validation, review HACCP plans, review of food safety risks as per Mondelez requirements, leading the HACCP Team, etc.
• Establish and have oversight to Manage, maintain and continually improve the Internal Audit Program and Forward / Backward Traceability exercise in order to verify effectiveness of the Quality Chain Management System.
• Addressing problems by carrying out root cause analyses and proactively implementing preventive action and validation internally and within the supply chain. Investigate consumer/customer complaints products to find root cause and ensure execution of corrective and preventive actions for continuous improvement.
• To be the plant local contact for any market quality issues related to product quality / product emergencies. Also key contact for category regional quality for all subjects related to hygiene, product safety and quality.
• Lead External and Global Mondelez Quality Audits. Support accreditations and external visits. (ISO 9001:2000 FSSC 22000, PAS 96, MANCAP registrations, QCMS). 
• Build clear CTQ Visibility through specifications with core team. Quality Control plan should be built to deliver specifications in line with CTQ / CTP methodology.
• Provide the Quality expertise within the Change Control process to ensure a Quality sign off for all projects which impact site Quality.
• Manage, develop and engage the site Quality team to ensure they meet business and personal objectives and targets. Build capability in all quality functions including Sanitation and Pest Management, QA and Food Safety, Quality Control laboratories (Analytical, Micro, Packaging, Effluent), Consumer Science, QA Verification.
• Define the Quality training, capability building and coaching requirements for the site at all levels of the sites structure. Provide Quality coaching and training in line with the Quality strategy.
• Coordinating and managing cross-functional and cross-department actions with information flow for the implementation of quality and food security aspects in a consistent way. Carrying out coaching role regarding quality, food safety and food security.
• Establishing communication and setting times in case of crisis status. Supporting Special Situation Management team and taking part and following up crisis management actions.
• Providing correct planning of investment plans and budget with tracking and preparing allocation requests for the quality department.
• Know the legal and compliance responsibilities of the position; lead ethically and model compliant behavior; maintain an environment where employees are encouraged to speak up without fear of retaliation; ensure employees in area of responsibility understand the compliance responsibilities of their jobs and actively participate in the compliance program.
• Lead through engagement and capability building to embed the IL6S principles of High Performing Work Systems.
• Coordinate Quality trade visits with Sales and CS&L teams to track product quality performance in trade and create distributors’ awareness on improving proper handling and warehousing practices of CN product.
• Liase and support other units such as R&D, Procurement, CS&L, Marketing, Sales, HR to realize business goals and objectives.
• Act as Secretary to the SSMT working with the Plant Manager, Nigeria who is the chairman.

Educational Qualifications / Certifications

• University Degree in any science/Technology based Discipline
• 5- 10 years functional experience in Quality preferably in manufacturing sector with strong bias for process improvement strategy
• In-depth knowledge and understanding of related corporate manuals and ISO standards.

What You will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:

• Relevant experience (operations, quality and/or R&D)
• Project management and managing multiple priorities
• Commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology and training and coaching technical material
• Communicating effectively and leading cross-functional teams
• Statistical processes and problem-solving techniques
• Working with external manufacturing suppliers to ensure compliance to our policies and procedures and technical vendors to support compliance
• Working with customers on quality related issues

Job Specific Requirements:
Functional Competency:

• Food safety systems Management
• QMS management
• Communication skills
• Auditing skills
• Sanitation principles
• Supplier Quality
• Problem Solving skills

Leadership Competency:

• Customer focus
• Ethics and values
• Process management
• Planning
• Listening
• Developing direct reports and others