Quality Improvement and Learning Associate at mDoc Healthcare

The Position:

• The Quality Improvement Associate will play a pivotal role in enhancing organizational effectiveness and efficiency by supporting internal (across various departments) and external quality improvement initiatives. With a quality improvement focus, you will employ a structured approach to system redesign to achieve new levels of performance through the science of improvement. You will collaborate closely with cross-functional teams to drive continuous improvement efforts analyzing existing processes, identifying areas for improvement, and implementing strategies to optimize quality standards and ensure compliance with industry regulations and standards.
• The Quality Improvement Associate possesses passion, and empathy and is mission-driven: you want this job because you believe deeply in our mission that people in Africa can live healthier, and more fulfilled lives. You understand that we can only deliver on this mission if members can experience the care mDoc offers.

Responsibilities:

• Familiarize yourself with the company's vision and mission, seeking to accomplish set goals and objectives.
• Support the whole system quality strategy at mDoc, ensuring systematic collaboration for optimal improvement, driving a culture where excellence is the north star and early failure is expected to drive learning.
• Lead quality improvement projects to enhance operational efficiency and effectiveness.
• Analyze existing processes and workflows to identify areas for improvement.
• Develop and implement quality improvement plans and initiatives.
• Monitor and evaluate quality metrics to track progress and identify trends.
• Collaborate with departmental leaders and stakeholders to implement best practices and standardize processes.
• Conduct regular audits and inspections to ensure compliance with quality standards and regulations.
• Provide training and support to staff members on quality improvement methodologies and tools such as PDSA cycles, aim statements, logic frameworks, and lean methodology.
• Support community engagement efforts by conducting regular Gemba walks, coaching visits, and mentoring the project teams to improve the quality of services through the QI plan and implementation.
• Act as a liaison between departments to facilitate communication and collaboration on quality-related issues.
• Prepare reports and presentations to document and communicate the progress and successes of quality improvement initiatives to senior management and external stakeholders.
• Stay updated on industry trends and best practices in quality improvement to enhance organizational processes continuously.

Minimum Qualifications:

• Bachelor's degree in Medicine, Public Health, Healthcare Management, and/or any other relevant fields. Master's degree preferred.
• A certificate in a Quality Improvement course or hospital accreditation standards is preferable
• 2-3 years of work experience in process optimization, project management, and related Quality Improvement work including implementing and monitoring PDSA cycles.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop actionable insights.
• Good facilitation, coordination, and interpersonal communication skills including capacity building, offering feedback, coaching, and mentoring.
• Highly organized, and comfortable working on multiple simultaneous projects.
• Demonstrated proficiency in using Google Workspace (Doc, Slides, Sheets), digital communication platforms (Zoom, Google Meet), and project management tools like Jira, Asana, or Trello.
• Ability to work well with others and to develop and maintain positive working relationships that get results among staff, consultants, and stakeholders.
• Adaptable and flexible to tasks contributing to work outside JD as required.