Quality Control Officer at Elvaridah

Job Summary

• We are seeking a detail-oriented and proactive Quality Control Officer to oversee the inspection and assurance of garment handling and cleanliness within our laundry facility.
• The ideal candidate will ensure that all items meet company quality standards before they are packaged and returned to clients, while also identifying and addressing operational issues that may impact service delivery.

Key Responsibilities

• Inspect cleaned garments, linens, and textiles to ensure they meet cleanliness, finishing, and quality standards before packaging and delivery.
• Identify and report damaged items, color fading, shrinkage, or incorrect treatments and ensure corrective action is taken.
• Monitor the washing, drying, ironing, and folding processes to ensure they align with standard operating procedures (SOPs).
• Maintain records of quality checks, damaged or rejected items, and recurring issues for process improvement.
• Collaborate with machine operators and attendants to ensure the correct use of detergents, wash settings, and garment care techniques.
• Implement hygiene, safety, and garment-handling protocols across all workstations.
• Ensure timely escalation of customer complaints relating to garment quality and support resolution.
• Assist in training staff on quality standards, spotting techniques, and fabric care best practices.
• Support inventory checks and ensure customer items are properly tagged and tracked.

Qualifications

• Minimum of OND in any relevant field
• 1–2 years of experience in laundry services or quality control preferred
• Knowledge of garment care symbols, treatments, and laundry chemicals is an advantage

Key Skills & Competencies:

• Strong attention to detail and ability to spot minor defects
• Knowledge of fabric types and proper handling techniques
• Familiarity with industrial laundry equipment and processes
• Excellent communication and reporting skills
• Ability to work in a fast-paced, physically demanding environment
• Basic data entry or reporting skills