Quality Consultant - LASHMA at PharmAccess Foundation

The Position

• The Quality Consultant will coordinate quality activities and provide technical support on quality improvement to LASHMA Quality Officers and the Lagos State Health Scheme (LSHS) provider network.
• He/she will be responsible for quality assurance of health facilities which will entail case audits, staff and patient interviews, to assess the quality of care and track the implementation of activities in the quality improvement plan.
• He/she will provide feedback to the Monitoring and Evaluation Department LASHMA about the quality of care provided by the hospitals.
• The Quality Consultant shall report directly to the Head Planning, Research, M&E, LASHMA.

Specific Responsibilities

• Capacity Building and Knowledge Transfer: Identify the training needs of LASHMA Quality Officers and health providers and develop a training plan.
• Facility Inspections: Conduct hospital inspections (clinical and non-clinical areas) to identify risks and work jointly with hospital management and quality teams to proffer and implement solutions to assure the safety of patients, staff and visitors.
• Case Audits: Conduct case audits of LSHS patients to assess compliance with Standard Treatment Guidelines (STGS) and identify areas for improvement, medical errors, and adverse events in the facility.
• Facilitation Support with Facility Quality Teams: Provide necessary technical support physically and virtually to facility quality teams on implementing activities in the quality improvement plans
• Patient Interviews: Develop and propose a standard patient feedback questionnaire for LSHS inpatients and outpatients that can be administered by Quality Officers during visits to obtain on-the-spot information about patients' experiences and concerns about the facility.

Qualification & Requirements

• Medical Degree, B.Sc Nursing with at least 5 years experience working in clinical health settings and on Healthcare Quality Improvement Programs.
• Good knowledge of quality improvement approaches in health care and data management processes.
• Capable of interacting professionally and constructively with facility managers, clinic staff and others.
• Excellent interpersonal and team-building skills, ability to work effectively with different levels of professional cadres.
• Proven planning and coordination skills with an eye for detail.
• Critical thinking, research and proposal writing skills.
• Computer literacy including use of Microsoft Office suite, databases and web applications.
• Awareness of relevant trends and new (mobile) technologies in healthcare.
• Excellent written and verbal communication skills in English.