Quality Complaint Coordinator at Frigoglass

Job Purpose

• Coordinate trial runs at customer’s sites and resolve customers’ complaints arising from our plants and serve as link between customers and plant operations.

Responsibilities

• Coordinates and monitors trial runs on fresh deliveries and communicate feedback to the concerned plant.
• Visit customers’ plants to ensure feedback on supplies are addressed without degenerating into complaints.
• Conduct joint investigation of root cause for complaints and feedback with appropriate feedback to operations Director, Plant managers (as applicable) and Quality Assurance Managers
• Conduct at least one training per plant per month for quality and cold-end staff on quality process and customer complaint handling
• Coordinate and write monthly reports on customers’ complaint, corrective and preventive actions (CAPA) and status of implementation and effectiveness.

Qualifications & Experience

• Bachelor's Degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food science, glass technology and statistics or related field
• Minimum of  10 years in relevant fields (Food and Beverage, Packaging, FMCG)
• Expertise in developing root cause analysis and corrective action
• Relevant training/experience in customer complaint resolution
• Good communication skills - oral and written
• Leadership and time management skills
• Knowledge of ISO management system and good analytic skill in the use of Microsoft offices – MS Excel, MS Words and Power Point.