Frigoglass is a strategic partner to beverage brands throughout the world. We are the global leader in the Ice Cold Merchandisers (ICM) market and the principal supplier of glass packaging in the high growth markets of West Africa.
Frigoglass has long-standing relationships with blue chip customers in the soft drinks and beverage industries. Our bespoke...
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Coordinate trial runs at customer’s sites and resolve customers’ complaints arising from our plants and serve as link between customers and plant operations.
Responsibilities
Coordinates and monitors trial runs on fresh deliveries and communicate feedback to the concerned plant.
Visit customers’ plants to ensure feedback on supplies are addressed without degenerating into complaints.
Conduct joint investigation of root cause for complaints and feedback with appropriate feedback to operations Director, Plant managers (as applicable) and Quality Assurance Managers
Conduct at least one training per plant per month for quality and cold-end staff on quality process and customer complaint handling
Coordinate and write monthly reports on customers’ complaint, corrective and preventive actions (CAPA) and status of implementation and effectiveness.
Qualifications & Experience
Bachelor's Degree or Higher National Diploma (HND) in Chemistry, Chemical Engineering, Biochemistry, Food science, glass technology and statistics or related field
Minimum of 10 years in relevant fields (Food and Beverage, Packaging, FMCG)
Expertise in developing root cause analysis and corrective action
Relevant training/experience in customer complaint resolution
Good communication skills - oral and written
Leadership and time management skills
Knowledge of ISO management system and good analytic skill in the use of Microsoft offices – MS Excel, MS Words and Power Point.
Gmail
Yahoomail