Quality Assurance Officer at St. Ives Specialist Hospital

KEY RESPONSIBILITIES

• Monitor compliance with hospital policies, healthcare regulations, and quality standards
• Conduct routine quality audits across clinical and non-clinical departments
• Develop, implement, and track quality improvement initiatives and programs
• Review incident reports, patient complaints, and service gaps while recommending corrective actions
• Track key quality indicators and prepare periodic QA performance reports
• Coordinate accreditation processes and regulatory compliance activities
• Support patient safety, infection prevention, and risk management initiatives
• Organize staff training and sensitization sessions on healthcare quality standards and best practices
• Ensure adherence to Standard Operating Procedures (SOPs) and proper documentation
• Collaborate with department heads to improve operational efficiency and patient experience

REQUIREMENTS

• Bachelor’s degree in Healthcare Management, Public Health, or a related field
• 2–4 years’ experience in Quality Assurance within a hospital or healthcare environment
• Strong understanding of healthcare quality standards, patient safety practices, and regulatory requirements
• Excellent analytical, reporting, and problem-solving skills
• Strong communication and interpersonal abilities
• Proficiency in Microsoft Office applications
• Professional certifications in Quality Management or Healthcare Quality Assurance will be an added advantage

KEY COMPETENCIES

• Attention to detail
• Critical thinking & analytical skills
• Integrity & professionalism
• Strong organizational & multitasking abilities
• Ability to work independently and collaboratively