Quality Assurance and Quality Control Officer at Ngcom Network Solutions Ltd

Responsibilities

• Develop, implement, and monitor quality assurance and quality control procedures across operational activities.
• Conduct quality inspections of fiber installations, network infrastructure, and customer premises equipment to ensure compliance with company standards.
• Perform routine quality audits on engineering projects, customer installations, and maintenance works.
• Verify that completed installations comply with approved engineering designs, technical specifications, and safety requirements.
• Monitor compliance with Standard Operating Procedures (SOPs), work instructions, and quality management policies.
• Investigate quality issues, identify root causes, and recommend corrective and preventive actions.
• Conduct post-installation quality assessments to ensure service reliability and customer satisfaction.
• Prepare quality inspection reports, audit findings, and recommendations for management.
• Monitor service delivery performance and identify opportunities for process improvement.
• Work closely with Engineering, Projects, GNOC, Customer Support, Sales, and Procurement to improve operational quality.
• Ensure proper documentation and record-keeping of quality inspections, audits, and corrective actions.
• Track recurring faults, installation defects, and customer complaints, and recommend preventive measures.
• Monitor contractor and vendor compliance with company quality standards during project execution.
• Assist in developing and updating quality management policies, procedures, and checklists.
• Conduct quality awareness sessions and support training initiatives for operational teams.
• Ensure compliance with Health, Safety, and Environment (HSE) requirements during inspections and audits.
• Participate in acceptance testing of newly deployed network infrastructure before commissioning.
• Support internal and external quality audits and regulatory inspections.
• Monitor Key Performance Indicators (KPIs) related to quality and prepare periodic performance reports.
• Perform any other quality assurance or operational improvement duties assigned by management.