Quality Assurance and Logistics Associate at Herbal Goodness

Job description

• Herbal Goodness, a mission-driven, women- and minority-owned business specializing in premium herbal supplements and superfoods, is seeking an experienced QA and Logistics Associate who will play a key role in ensuring product quality and efficient movement of goods across the supply chain.
• This role is responsible for supporting quality assurance processes, inspecting incoming and outgoing products, maintaining compliance with organic and wellness standards, and coordinating logistics operations to ensure timely deliveries and accurate inventory management..

Key Responsibilities:

Quality Assurance:

• Conduct routine quality checks on raw materials and finished products to ensure they meet Herbal Goodness standards.
• Document inspection results, maintain accurate QA records, and report any deviations or issues.
• Support the implementation of GMP, HACCP, and other applicable food safety standards.
• Assist in investigating customer complaints related to product quality and recommend corrective actions.
• Collaborate with production and R&D teams to maintain consistent product integrity and compliance.

Logistics and Inventory:

• Coordinate with suppliers, couriers, and warehouse teams to manage inbound and outbound shipments.
• Ensure timely and accurate order fulfillment, particularly for Amazon, Walmart, and wholesale channels.
• Track and manage inventory levels, flag discrepancies, and assist with periodic inventory audits.
• Maintain accurate documentation of shipping records, packing lists, and delivery confirmations.
• Support cross-border and international shipping compliance, including customs documentation where needed.

General Support:

• Communicate clearly across teams to ensure alignment on QA and logistics tasks.
• Suggest process improvements to optimize supply chain efficiency and product quality.
• Assist with administrative tasks related to logistics, procurement, and compliance.

Qualifications:

• Bachelor's degree or relevant experience in Logistics, Quality Assurance, Supply Chain, or a related field.
• 3-4 years of experience in a QA or logistics role, preferably within the food, wellness, or FMCG industry.
• Strong attention to detail and organizational skills.
• Familiarity with inventory systems and logistics tools; experience with Amazon/Walmart platforms is a plus.
• Understanding of organic product standards and basic regulatory requirements.
• Ability to work independently in a fast-paced, remote-friendly environment.