QA/QC Field Supervisor at Ikeja Electricity Distribution Company

• As QAQC Field Supervisor, you will support the QAQC Field Specialist in ensuring effective quality checks of post-metering activities across Business Units.

You’ll contribute to:

• Ensure resolution of all technical and non-technical metering issues within 72 hours of escalation.
• Prepare weekly field plans based on quality oversights and exception escalations.
• Investigate assigned customer metering complaints and provide technical reports and recommendations.
• Ensure proper documentation of daily field activities using CWA and CRM platforms.
• Conduct quality checks on NMD field metering activities across Business Units.
• Escalate critical issues to relevant teams including BU Vigilance and QAQC Surveillance.
• Support commercial loss reduction initiatives related to metering.
• Contribute to survey and installation quality evaluation processes.

Skills & Competencies

• The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals.

Technical Competencies

• Basic knowledge of industry regulatory requirements and energy accounting/auditing.
• Strong understanding of metering infrastructure and functionality.
• Extensive knowledge of electrical wiring and cable specifications.
• Good analytical and monitoring skills.
• High attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Behavioral Competencies

• Customer Centricity: Ensures timely resolution of metering complaints and upholds service quality standards.
• Risk Management: Identifies, escalates, and mitigates technical and compliance risks to reduce commercial losses.
• People Leadership: Monitors team productivity and fosters accountability to achieve quality targets.
• Entrepreneurship: Drives field efficiency by recommending practical improvements to metering oversight.
• Organizational Learning: Maintains accurate documentation and applies field insights to improve processes.
• Change Management: Adapts to evolving standards and supports adoption of quality-driven practices.

Minimum Requirement

This opportunity is a supervisory role,

• You will serve as a key link between field operations and quality compliance ensuring metering activities meet defined standards while reducing technical and commercial risks. 
• This role directly reports to the QAQC Field Specialist.. Successful applicants will typically possess the following criteria:

Education:

• Bachelor’s Degree in Social science or Engineering.

Work Experience:

• A minimum of 2 -3 years of relevant work experience in the electricity sector, metering, or energy management