QA Officer (Operations) at OnePort 365

Job Summary:

• Monitor and evaluate operational processes across port locations, ensuring compliance with quality standards and regulatory requirements. In addition, you will lead audits, resolve quality issues, and implement corrective actions to enhance service delivery. You will also develop and track QA metrics, ensuring reporting accuracy and continuous process improvement.

Principal Duties and Responsibilities

• Oversee and coordinate quality assurance activities across multiple port locations to ensure consistent adherence to operational standards and procedures.
• Ensure regulatory compliance with freight forwarding operations.
• Optimize digital process usage by operational staff through regular updates to the service delivery platform.
• support customer experience by effectively utilising the platform's quality control and integrationtools.
• Support the monitoring of end-to-end freight forwarding operations processes.
• Plan and conduct regular operational audits, identifying compliance gaps and ensuring alignment with internal policies and external regulatory requirements.
• Lead investigations into operational quality issues, performing root cause analyses and presenting actionable insights to senior stakeholders.
• Develop, implement, and monitor the effectiveness of corrective and preventive action plans (CAPA) to address identified quality issues.
• Design and deliver targeted training programs for staff on quality control protocols, operational compliance, and industry best practices.
• Collaborate with port operations and cross-functional teams to identify workflow inefficiencies and recommend data-driven improvements.
• Generate and present structured quality assurance reports to senior management, highlighting trends, risk areas, and strategic opportunities for process enhancement.
• Support the creation and implementation of operational performance dashboards and reporting tools to track Key Performance Indicators (KPIs) and ensure informed decision-making.
• Continuously identify opportunities for operational excellence and quality improvement, leading on the execution of approved initiatives.
• Foster a culture of quality and compliance by promoting QA awareness across departments and ensuring alignment with organizational goals and performance metrics.

Competency and Skill Requirements

Job-Related Skills

• Strong analytical and problem-solving skills in operational and quality contexts.
• Good understanding of port operations, freight forwarding, and quality assurance standards.
• Experience conducting audits and ensuring regulatory compliance.
• Skilled in preparing and presenting QA reports to senior management.
• Ability to develop SOPs and implement quality improvement plans.
• Excellent attention to detail and ability to manage multiple priorities.
• Effective communication and leadership skills across functional teams.

Digital Skills

• Digital literacy is essential for success on this role.
• Familiarity with digital quality management and audit systems

Personal Qualities

• Strong leadership and decision-making abilities.
• Excellent interpersonal and communication skills.
• High integrity, accountability, and ownership.
• Detail-oriented with a proactive and solution-driven mindset.
• Ability to work independently and collaborate across teams.
• Leadership abilities.