Psycho-Social Support Team leader (National Position) at INTERSOS

LOCATION: Dikwa LGA (Borno State)

REPORTING TO: (Hierarchical): Protection Officer (Technical): PSS-GBV Specialist

JOB PURPOSE

The PSS Team Lead will help the organisation and coordination of all PSS activities implemented in the WGFS/CC at field level. Activities include information, individual and group counselling, vocational training, and recreational activities. Other activities may be added to this list over the course of a given project. Providing referral to case management services where pertinent and with the consent of the survivor. Liaise and coordinate with the Case Management team with a view to providing seamless and holistic service to beneficiaries. Provide technical support and supervision for the implementation of PSS activities in-line with current best practices

JOB RESPONSIBILITIES

• Conduct individual assessments for the diagnosis of possible psychological disorders and the identification of a therapeutic intervention plan for people identified and referred by the case management team following the opening of a CM case file;
• Conduct individual counselling as part of a therapeutic intervention plan for with people identified and referred by the case
• Conducts individual assessments and counselling (individuals/group) for the diagnosis of possible psychological disorders and the identification of a therapeutic intervention plan for people identified and referred by the case management team following the opening of a CM case file; carries out a PSS intervention plan for each client after receiving their consent.
• Provides continuous psycho-social support via regular follow-up meetings, establishing a relationship built on trust and respecting confidentiality protocols; ensure that any progress on the individual therapeutic intervention plan and any significant change in the client’s psychosocial well-being and overall situation is duly recorded in a timely fashion;
• Closes cases when the objectives in the PSS intervention plan have been met and no further needs have been identified;
• Participates in individual supervision sessions on a weekly basis with the PSS-GBV Specialist, bringing immediate attention to any case of special/emergency needs; identifying gaps and PSS training needs and develops training tools and materials.
• Participates in internal and external (partners& stakeholders) case conferences (when relevant), team meetings, trainings and workshops as scheduled by the supervisory and management team;
• Supports the planning, implementation and reporting on all protection activities via weekly workplans, schedules and people management;
• Supports positive team dynamics and a healthy work environment where case workers feel comfortable and supported in sharing experiences, challenges and feelings;
• Documents all reporting on PSS activities as per INTERSOS and donor reporting regulations and transmit these on a weekly basis to the Protection Officer for further handling. Engages in regular feedback and dialogue with the Protection Officer on the quantitative reporting;
• Oversees the proper and safe filing and archiving of PSS client files and activity reports files to maintain data confidentiality as per INTERSOS and international standards;
• Carries out all tasks respecting key protection principles, including but not limited to; do no harm; non-discrimination; confidentiality, accountability, and; need-to-know principles.
• Contributes to regular service mapping, updates to the service directory and support the development of referral systems with different service providers and the local NGO/CSO partner; ensuring good relationships and coordination.
• Identifies and assists in the analysis of PSS trends in the overall caseload; flagging PSS and security issues and contribute to the identification of appropriate responses;
• Oversees the planning and implementation of vocational training/life skills acquisition, recreational activities, focus group discussions, and training workshops as instructed by the supervisory/managerial team;
• Coordinates and supervises all activities in the CC/WGFS, ensuring that schedules and workplans are in-line with SOPs and that activities are carried out as per project guidelines;
• Strengthens existing community-based PSS and peer support group activities, where such exist and help to develop them where none currently exist;
• Collaborates and coordinates with INTERSOS teams from other departments (WASH, Health & Nutrition, Livelihoods, etc…) in order to ensure holistic solutions to beneficiaries’ needs

JOB REQUIREMENTS

• Minimum 3-years of relevant work experience in psychology, social work, counselling, etc…;
• Minimum 1-year of relevant experience with an INGO, NGOs and/or local authorities in Nigeria;
• University degree in a related field (e.g. Psychology, Social Work, etc…);
• Essential computer literacy (Microsoft Office Suite, e-mail, internet, etc…);
• Excellent interpersonal and communication skills;
• Excellent analytical and reporting skills;
• Leadership, people management and coaching skills;
• Ability to work both independently and as part of a team;
• Willing to work extra hours and available at the weekend for emergency cases;
• Capacity to work under pressure and willingness to work and live in a complex context;
• Fluency in English, Kanuri and Hausa