Provider Relations Associate at Reliance HMO

This role is responsible for effectively growing our provider network, negotiating appropriate tariffs with our providers and educating them on our processes.

JOB DESCRIPTION

• Negotiate tariff with prospective healthcare providers
• Renegotiate tariff with existing healthcare providers
• Upload agreed tariff on respective providers’ profile on the admin dashboard
• Resolve all internal and external tariff escalations for renegotiations promptly
• Engage and acquire prospective providers
• Train providers on accessibility and operations of the provider portal
• Ensure credentialing and documentation of acquired providers
• Upload claims of providers on the admin dashboard
• Respond and resolve complaints from providers promptly
• Communicate with respective stakeholders changes to a provider’s status.

JOB EXPERIENCE

• Tertiary education from a recognised institution.
• Minimum 1 year experience in a customer success, account management or sales role.
• A medical-related educational background is an added advantage.
• Experience in the healthcare industry is an added advantage.
• Basic proficiency in the use of Microsoft Office tools
• Strong negotiation and relationship management skills.
• Excellent communication skills.
• Willingness to travel when required.